We are seeking a Client Relations Director to support a media analytics team in Arlington, VA with public affairs, strategic advising, and issue advocacy. This is hybrid position with a combination of in-office and remote work.
Responsibilities:
- Manage and maintain business relationships with existing public affairs clients
- Identify client needs to ensure client retention and create plans to reach goals
- Coordinate with the revenue, data, engineering, and product teams to ensure client needs are met; serve as a strategic advisor
- Day-to-day execution of onboarding clients, training client users on products, conducting ad hoc analyses and providing strategic advice as a trusted advisor
- Working with the Engineering and Data Science teams to prioritize and fulfill client requests
- Collaborating with other teams to ensure client retention and identify additional opportunities
Qualifications:
- Bachelor’s Degree
- 5+ years paid experience in client relations, public affairs or issue advocacy role(s)
- Proficiency with Microsoft Office
- Issue advocacy or public affairs experience
- Experience with survey research or polling is a huge plus